ON-DEMAND WEBINAR

Building A Customer Experience Driven Culture for Revenue Success

Analysts Share Four Customer Experience Mandates to Boost Your Bottom Line

Customer Experience (CX) has now become a central differentiator for the most successful tech companies. More than just post-purchase satisfaction, CX is a transformative catalyst for future-proofing your success. In an effort to identify which CX strategies are fueling revenue growth, we collected 1,000s of digital data points from across the web to find examples of superior Customer Experience.

Watch the on-demand, 30-minute webinar for live summary commentary and discussions around our Tech industry report “Building A Customer Experience Driven Culture for Revenue Success.” We cover 4 mandates to building the most effective customer experience oriented organization and give an inside look at companies at the forefront of delivering great experiences.

What we cover…

Four customer experience mandates for revenue success
Market spotlights on specific companies’ customer experience successes and failures
Eight specific best practices for sales, marketing and channel leaders

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About the Speakers

Mike Kelleher

Mike leads our Technology practice where he delivers innovative Go-To-Market solutions to Fortune 1000 sales and marketing executives and their teams. He brings practical solutions to accelerate market share growth around Cloud, Big Data, and IoT opportunities by leveraging data analytics and personalized content to arm direct and indirect sales channels to manage the digital customer journey. His unique point of view is rooted in his work with Fortune 1000 executives at global firms including Akamai, Arrow Electronics, Cisco, Hewlett-Packard, IBM, Microsoft, Sage, SAP, Xerox, and more.

Brice Chaney

As Vice President of Accounts, Brice works with client leads to deliver creative and effective go-to-market solutions and programs. Brice has spent the last 12+ years broadly in the commercial strategy and insights space. Within this space, Brice has a diverse background spanning analytics, consumer insights/research, commercial strategy, sales and marketing operations, and has worked across multiple B2B and B2C industries including software/technology, insurance, financial services, CPG, and Media.